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Ing. Maroš Valach, PhD.
Identification number: 1223
University e-mail: maros.valach [at]
lecturer CSc.PhD. - Department of Public Administration (FESRD)
Chief official - Department of Public Administration (FESRD)

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Basic information

Basic information about a final thesis

Type of thesis: Diploma thesis
Thesis title:Provision of local public services in municipalities Jelenec and Nitrianske Hrnčiarovce
Written by (author): Ing. Jana Berkyová
Department: Department of Public Administration (FESRD)
Thesis supervisor: Ing. Maroš Valach, PhD.
Opponent:Ing. Marcela Chreneková, PhD.
Final thesis progress:Final thesis was successfully defended.

Additional information

Additional information about the final thesis follows. Click on the language link to display the information in the desired language.

Language of final thesis:Slovak

Slovak        English

Title of the thesis:Provision of local public services in municipalities Jelenec and Nitrianske Hrnčiarovce
Summary:Public administration provides public services for its citizens who pay them indirectly through their taxes. The concept of quality in providing public services is associated with terms such as economy, efficiency and effectiveness. The aim of municipality is improving the quality of life of citizens, which is closely linked to improving the quality of public services. An important objective is, therefore, to learn how to provide services to citizens correctly, efficiently and in a timely manner. A suitable instrument for measurement and evaluation of performance in the provision of public services is benchmarking. The method is the systematic process of searching for best practices, innovative ideas and highly effective operating procedures. It is a long process in which the most important is the result, citizens' satisfaction. In the first part of the thesis, we have focused on the characteristics of municipality and public services provided by the municipality and we have defined the forms in which municipalities can provide these services. Next, we have focused on benchmarking as a method of providing public services in the public sector. In the last section, we have evaluated the efficiency in the provision of public services in municipalities Jelenec and Nitrianske Hrnčiarovce. The result of the evaluation indicators and satisfaction survey, we have found that important in providing public services is not only achieve efficient use of government spending and especially the quality and availability of public services and citizen satisfaction.
Key words:public administration, municipality, efficiency, public services, quality, benchmarking

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