Persons at SUA

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PaedDr. Irena Felixová
Identification number: 1621
University e-mail: irena.felixova [at]
lecturer - Department of Languages (FEM)

Contacts     Lesson     Publications     Supervised theses     

Basic information

Basic information about a final thesis

Type of thesis: Diploma thesis
Thesis title:The quality of the provided services as the decision factor in building the image of the selected company
Written by (author): Ing. Filip Zelenaj
Department: Department of Languages (FEM)
Thesis supervisor: PaedDr. Irena Felixová
Opponent:Ing. Zdenka Kádeková, PhD.
Final thesis progress:Final thesis was successfully defended.

Additional information

Additional information about the final thesis follows. Click on the language link to display the information in the desired language.

Language of final thesis:Slovak

Slovak        English

Title of the thesis:The quality of the provided services as the decision factor in building the image of the selected company
Summary:The ever-evolving market and conditions in it, growing competition, globalization in the marketplace, constantly evolving customers and their increasing demands on the quality of the provided services lead the companies to respect these facts and to strive for their fulfillment. The aim of the diploma thesis is to evaluate the quality of provided services as one of the main factors influencing the building of the right corporate image. The diploma thesis is divided into two main parts. The first part is an explanation of the basic concepts related to the quality of the provided services. The second part consists of own work, which is dedicated to the research on the quality of provided services, supplemented by a questionnaire survey from the given area. From the results of the own work and the questionnaire survey, then conclusions will be drawn with suggestions and recommendations
Key words:image, quality, services, the quality of the provided services

Display and download files

To display the final thesis assignment form click on the Display the final thesis assignment form icon. The following icons - Final thesis, Thesis appendices, Supervisor's review, Opponent's review - relate to the final thesis and can be downloaded. They could be displayed on condition they have been inserted and are available publicly.

Display the assignment form

Parts of thesis with postponed release:

Final thesis (final thesis appendices) unlimited
Reviews for final thesis unlimited